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The most common questions about licenses, updates, payments and invoices. If you do not find the answer, write to us. Customers with an active license can also open a ticket in their account.
Contact
- Email: sklep@made-it.pl
- Technical tickets: in your customer account (an active license is required), so we can see your license and the conversation history.
Company: WCO Tobiasz Gerczuk, VAT ID: PL8741719438, address: Ciche 110, 87-305 Zbiczno, Poland.
Frequently asked questions
Do I need the free plugin to use a Pro add-on?
Yes. A Pro add-on extends the free plugin from WordPress.org, so install and activate both. WordPress will ask you to install the free plugin first if it is missing.
Where do I find my license key?
Once the payment is confirmed, the key appears in your customer account in the Licenses section next to the add-on you bought. It has 32 characters (letters and digits).
How do I activate the license?
Install and activate the add-on in WordPress, open its License screen, paste the key and click "Save and activate". The screen shows the status, the expiry date and the number of sites in use.
Will I get an invoice?
Yes. We issue an invoice with the details given in the order, also for a company with a VAT ID, and send it electronically to your email address.
How do I move a license to another site or domain?
In your customer account, in the Licenses section, click "Detach" next to the site address. Then paste the same key in the new installation and activate it.
What happens when the license expires?
The installed version keeps working without limits. You do not get new versions or support until you renew the license.
How do I renew the license?
In your customer account click "Renew license" next to the license, accept the terms and place the renewal order. Once the payment is confirmed, the license is extended by 12 months and the key stays the same.
Why do I not see the new version in the WordPress dashboard?
Make sure the license is valid and your site is assigned to it (the License screen of the add-on shows the status). Then go to Dashboard → Updates and click "Check again".
Can I get a refund?
A consumer has 14 days to withdraw from the contract, but for digital content this right ends once the service has started, if you agreed to that before the purchase. The details are on the "Right of withdrawal" page, and complaints are covered by the terms.
Do the plugins send my customers' data to MadeIT Labs?
No. A Pro add-on sends only the license key and the site address to check the license and download updates. The free plugins do not connect to our server at all.
Where do I find the plugin documentation?
In your customer account, next to each license, there is a "Documentation" link with installation, configuration, troubleshooting and the changelog.
Did not find the answer?
Write to us or open a ticket in your customer account.